How do I place an order?
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details, select a payment method, and complete your purchase.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payment through PayPal.
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also track your order by logging into your account on our website.
Do you ship internationally?
Currently, we only ship within Australia. For international shipping inquiries, please contact our customer support team.
What is your return policy?
Our return policy allows you to return items within 30 days of receiving your order. For more details, please refer to our Returns Policy.
How are shipping costs calculated?
Shipping costs are calculated based on the weight of your order and your delivery address. You can view the shipping costs at checkout before completing your purchase.
How can I contact customer support?
For any inquiries or assistance, you can contact our customer support team at [your customer support email address]. We aim to respond to all queries within 24 hours.
Can I modify or cancel my order after it has been placed?
Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please double-check your order before completing the purchase.
What should I do if I receive a damaged item?
In the rare event that you receive a damaged item, please contact our customer support team immediately with photos of the damaged product. We will assist you in resolving the issue.
How do I stay updated on promotions and new arrivals?
To stay informed about promotions and new arrivals, subscribe to our newsletter. You can also follow us on Instagram, Facebook, and Twitter for the latest updates.
If you have any additional questions or concerns not addressed in our FAQs, feel free to reach out to us at muiaustralian@gmail.com
Thank you for choosing MUI Australia!